Overview
TLDR: email info[at]velvetditchsocial.com with your order number to get things sorted out.
All items purchased on Velvet Ditch Social Club (a DBA undertaking of YK, LLC) are Printed On Demand. This means that the apparel does not exist before your order is placed. As such, we do not keep inventory on hand and do not permit returns.
However, If you receive an item from us and are unhappy with it, contact info[at]velvetditchsocialclub.com within 30 days of your original order to start the support process. Within your email, include your order number and we will happily help you get a replacement item that is better suited for you.
Refunds
As noted above, Velvet Ditch Social Club does not issue refunds. If your item is damaged, ill fitting or simply not what you expected, contact info[at]velvetditchsocialclub.com within 30 days of your original order to start the support process. Within your email, include your order number and we will happily help you get a replacement item that is better suited for you.
Refunds are eligible in the case of a damaged item or severe disappointment. Follow the instructions above to contact us and we’ll strive for happiness on your part.
Exchanges
As noted above, Velvet Ditch Social Club does not issue refunds and prefers exchanges in all cases. If your item is damaged, ill fitting or simply not what you expected, contact info[at]velvetditchsocialclub.com within 30 days of your original order to start the support process. Within your email, include your order number and we will happily help you get a replacement item that is better suited for you.
Need More Help?
Contact us at info[at]velvetditchsocialclub.com for questions related to your order.